Frequently Asked QuestionsYou are an online pharmacy. Do your pharmacists have the same skills as in a regular city pharmacy?

Yes. Our pharmacy employs experienced pharmacists. We conduct the same monitoring of medicines as all other city pharmacies. The big advantage is that you don’t need to go to the pharmacy and you can order medicines anonymously and purely online.

What shipping options do you offer?

Currently, we deliver goods using Trackable Courier Service (5 – 9 days) and Airmail service (14 – 21 days).

Can I track my order?

If you select Trackable Courier Service for shipping your goods, your package is easy to track using your personal tracking code, which you will receive in an email with confirmation. Airmail service is not trackable.

What data should I provide when ordering?

When ordering medicines, you must provide your personal information, including at least the name, address, email address, and phone number.

I want to place an order anonymously. Is it possible?

Yes. Our packages do not contain names and logos so that no one can know about what you ordered.

There is something wrong with my order. What should I do?

It is unpleasant. If there is something wrong with your order, you can contact our customer support at

My order was not delivered. Why?

Your orders are delivered to your address. Please check if the shipping address is correct. We do everything to send your order in the shortest possible time, and we hope that the parcel will be delivered quickly! If the order has not been delivered within the promised period, please contact us at We will definitely figure it out.

It can sometimes happen that the delivery of an order is delayed, for example, because the product is not in stock. In this case, we will definitely inform you about the new delivery date.

How can I pay?

We accept the credit cards (Visa, MasterCard, Diners Club, Discover, AMEX, JCB, and E-Checks).

Do you guarantee the quality of your generic products?

Yes, we do! Our generic drugs 100% correspond to originals!

Do you require a prescription?

Yes. We do require a prescription for all RX items. You can email your prescription to

What if the package is lost?

In this case, you should contact our customer support team. We will offer you a full refund or reship your goods for free.

What is a promo code and where can I get it?

A promo code is a secret combination of numbers and/or letters. Using a promo code, you can get an additional discount in our online pharmacy. You can find all current coupon code on our website.

Do you ship abroad?

We ship drugs all over the world so you can place an order from almost every country.